Little Africa's fair trade animal candles - Terms & Conditions

If you have any questions that have not been answered by our FAQ page please email us with them and we will endeavour to reply within a few hours.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit cards and use the secure payment service provider Paypal to offer maximum security on all transactions.

All payments are taken immediately and if in stock the item is posted out to you straight away. If any item needs to be ordered we will hold your order until the full order is together before we post it out. If the item is out of stock and we need to order it this could take several days longer for your order to be dispatched. If you are in any doubt about your order status, please contact us.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

Delivery charges are as follows:-

Delivery on orders £0 - £24.99 = £4.99

Delivery on orders £25 - £49.99 = £7.99

Delivery on orders £50 - £74.99 = £19.99

Delivery on orders £75 - £150 = £24.99

Delivery by standard Royal Mail parcel (recorded) usually takes 3 working days to arrive. However, Royal Mail will not class a parcel as "lost" until 14 days have past. If you still haven't recieved your parcel within 14 days please let us know and we will rectify the issue.

The only conditions are detailed below.

* - Delivery charges are applicable to UK Mainland only. This is an INTERNET ONLY OFFER. Where necessary we may need to charge customers in remote areas (i.e Northern Scotland) or offshore (i.e Northern Ireland, Jersey, Guernsey, Orkney, Shetland etc) a carriage surcharge. You will be advised of any extra carriage after your order is placed. Any surcharge will be charged at our net cost and will override our stated carriage charges.

However, If any items need to be ordered in (i.e if they are out of stock) we will hold your order until the full order is together before we post it out. If the item is out of stock and we need to order it this could take several days longer for your order to be dispatched. If you are in any doubt about your order status, please contact us.

Out of stock items:

We make every endeavour to ensure our website is up to date with all our current stock. In the odd occasion that you order an animal candle which is out of stock we will offer you another pattern in the same colour by sending you images of the available patterns. If you do NOT wish to have a candle in another pattern we will refund you in full.

You will be contacted by email or telephone concerning any item(s) we are unable to supply within 3 days.

In any case, we aim to deliver goods within a maximum time frame of no more than 14 days from receipt of order. If we are unable to do this, you will be contacted to make arrangements for any necessary refund to be issued.

Tax Charges

There is NO VAT is added to our orders.

Credit Card Security

class="text">When the order is placed via Paypal maximum credit card security protection is in place. Paypal are a world renowned and have the highest security measures in place. Please view Paypal's website for there security

Guarantee

We guarantee your satisfaction. If in the odd occasion a candle arrives either damaged or the wrong pattern is sent then please let us know immediately. Postage is non-refundable, unless we have sent you the incorrect candle. Please see our returns policy below.

Reaching Us

If you need to reach us, please email us. We will reply to your e-mail within 24 hours. Our normal response time is normally within a much shorter time frame.

We are committed to protecting your privacy. We will only use the information that we collect about you legally in accordance with the Data Protection Act 1998. Little Africa do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy

Refunds, Damaged Goods and making complaints:

We are confident that you will be delighted with your purchase. In the event that you are not satisfied for any reason, please contact us immediately. If we have made a mistake, we'll also refund the delivery charges.

Exchange/Refund Policy:

We do not offer a refund for any item you have mis-ordered, however we will replace it for you for another candle. Should you wish to return an item for exchange, please contact us within 3 days with your reason for wishing to exchange the candle, to recieve a returns number. NO returns can be processed without a returns reference.

When you have a reference number from Little Africa for your return, please remember to include your name, address and a telephone number (daytime) inside the package and please do not forget to tell us which candle you would like to replace your original purchase with. We will only refund the candle and delivery cost if the goods have been damaged in transit. There is a postage charge for exchanged items to be sent out and a cheque for the original postage you paid for the item, made out to Little Africa, needs to be sent along with your candle for exchange.

You will be responsible for any returned goods until they reach us. Please make sure that you get proof of postage and that the method of delivery requires a signature as in the event of a lost package we will not be able to accept responsibility unless a signature can be supplied. This policy does not affect your statutory rights.

Returning Damaged Goods:

Our candles are fairly robust and it is very rare they get damaged in transit to you. In the unfortunate event that you receive a damaged item please contact us for a returns number (No returns can be made without a Little Africa returns reference number) clearly stating the fault (attach a picture if possible) - and include your name, address and order number if possible. Once we have received your goods back our returns team will investigate the fault and advise what we intend to do. Most faulty goods will be replaced should you follow this process.

Any damaged goods, once a returns number has been obtained from Little Africa, should be returned to us at:

Little Africa
5 Victoria Place,
Halton,
Lancaster,
LA2 6LY.

Reaching Us and the Complaints Procedure

Should you have a problem our aim is to deal with it fairly and efficiently. We will do this by monitoring all complaints throughout all stages.

You will be informed within 2 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.